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Security Tips

Protect your personal information at all times:

1. Please be aware that ACLEDA Bank Lao will not contact you to ask for your account number, PIN, password, web link or other personal information via e-mail or telephone. We will never ask you to conduct remittance in any form as well.
2. Never reply to every E-mail/phone/SMS asking for your account number, password or PIN.
3. If you receive a request for your personal information, or you suspect that you have inadvertently provided personal information to a questionable person, please kindly contact us.

Security tips when using ACLEDA mobile

1. Do not record PIN on any object but memorize it for convenient use.
2. Do not let your PIN to be known or seen when using it; make sure that no one watches while entering this PIN.
3. Do not connect or download application/program from unknown sources.
4. Always check mobile phone. If any unknown application is found, immediately close and delete it in order to avoid virus or hacker, and/or take it to the phone service center.
5. Do not leave mobile phone unattended and unlocked.
6. Log off the ACLEDA mobile application after completing transaction.
7. Change your PIN frequently.
8. If you enter the incorrect PIN 3 times, your ACLEDA mobile will be locked, thus you have to come to the Bank to request for unlocking.
9. You have to keep your registered phone at a safe place. If that phone is lost or damaged, please inform the Bank to block account or technically take action to prevent transaction fraud.
10. In the case you sell or give your phone to another person, please delete the ACLEDA mobile application from it.

Security tips when using ATM

1. Protect your PIN and cover the ATM's keypad while you enter the PIN.
2. If you enter an incorrect PIN three times consecutively, your card (issued by ACLEDA Bank) will be blocked.
3. Check that other people in the queue are a reasonable distance away from you.
4. Do not request an unknown person to perform ATM transactions for you.
5. Never let a stranger assist you at the ATM except the appointed staff. Protect your ATM card and PIN.
6. Be alert or suspicious of signs telling you to use a specific machine. The ATM may be fitted with a skimming device. Please contact us if there is anything suspicious or strange.
7. Never force your card into the ATM's card slot.
8. Count the withdrawal cash and put it in your wallet before leaving the ATM.

Security tips when using ACLEDA Card

1. Do not keep the PIN together with your Card.
2. Keep your card in a safe place.
3. Change your PIN immediately when using your ACLEDA Card for the first time and destroy any documents containing PIN information.
4. Memorize your PIN. Don't write it down or keep it in your wallet or purse.
5. Do not send your PIN via email/SMS and never use the same PIN to access other services.
6. If your card is lost or stolen or your PIN is disclosed or comes into the knowledge of a third person, you must immediately notify ACLEDA Bank Lao.
7. Never reply to every E-mail/phone/SMS that asking for your account number, password or PIN.
8. Keep your PIN secret. Never reveal it to anyone, even someone who claims to be calling from your bank.
9. Report to ACLEDA Bank Lao if there is anything suspicious or strange.

Security tips when using POS terminal

1. Do not allow the cashier or anyone else to enter your PIN for you.
2. Watch the merchant when he/she is swiping your card and make sure your card does not leave your sight.
3. Block the view of others and cover the POS keypad while you enter the PIN.
4. Be sure the transaction is completed and verify your payment with POS receipt before leaving.
5. Never make payment with a suspicious or strange POS terminal.